Unable to relax?

Unable to relax? Anxiety could be the cause. Anxiety happens to everyone. It can happen during examinations and job interviews, or when looking down from great heights. Talking to Fresh Path Counselling about your anxiety can improve your wellness. Contact us today for a confidential discussion.

Feeling down?

While we all feel sad, moody or low from time to time, some people experience these feelings strongly for long periods of time and sometimes without any apparent reason. Depression is more than just a low mood – it’s a serious concern. On average, one in six people – one in five women and one in eight men – will experience depression at some stage of their lives.

Privacy Policy for freshpathcounselling.com.au

Privacy Policy as at 1 April 2012
Fresh Path Counselling is committed to protecting your privacy. This Privacy Policy sets out how we collect and manage personal information and the steps we take to protect it. This Privacy Policy applies only to the use of this website and does not affect our obligation of confidentiality to you if you are our client. Your use of the Fresh Path Counselling website indicates that you accept this Privacy Policy and approve the collection, use and disclosure by Fresh Path Counselling, of your personal information according to the terms below.

How and why we collect personal information
You provide most of your personal information directly to us and for a specific purpose. When we collect personal information, we will whenever practical, outline why this information is being collected. We will only record your personal information when you:

  • Send us a message (e.g. in the contact us section)
  • Make a comment on one of the pages
  • Request to receive newsletters/updates
  • Request to obtain resources such as promotional materials
  • Provide a specific submission to the site (e.g. stories, tips, art work, question etc)
  • Register with Fresh Path Counselling to receive updates and news
  • Supply goods or services to us

We will use personal information that you give us to answer your enquiries and provide you with the information you have requested. We may also use your information to contact you so that we may offer counselling or other services to you.

Information provided by "cookies"
Fresh Path Counselling may use "cookies" as a reporting mechanism. Cookies identify traffic coming into and out of Fresh Path Counselling’s website. Cookies enable our web-server to collect information back from your browser each time you visit the Fresh Path Counselling website.

Cookies do not identify individual users. When you visit the Fresh Path Counselling site, our servers may record information about your usage, the time of your visit, its duration, the pages you visit and style settings. Fresh Path Counselling does not collect information which can identify individuals who visit the site.

Access to, and use of, this information is restricted to Fresh Path Counselling. No attempt will be made by Fresh Path Counselling to track or identify individual users or their browsing activities, except in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect logs.

Fresh Path Counselling will only use statistics obtained from cookies to ascertain and follow website usage to enable constant improvements, updates and maintenance of pages of the website.

Protection of personal information
We take all reasonable steps to securely store your information from loss, misuse and unauthorised access. In addition, your personal information is only kept while it is required for the purpose for which it was collected or for a permitted secondary purpose.

Disclosure of the information we collect
We will not disclose your personal information to any third parties without your consent, unless permitted or required to do so by law, in particular when we exercise our Duty of Care.

Your email address will not be added to any mailing lists without your permission. Some other information you provide us will be included in statistical reporting, for example, information on gender and age. This will not contain personally identifying information.

Our duty of care
In certain circumstances, if your communication with us raises safety concerns we will try to contact you to check that you and/or others are safe. If necessary, we may need to pass on your contact information (if you have supplied it) to authorities who can help protect you and/or others, such as a crisis service or the police. Where possible we will work with you openly, letting you know if our concerns reach the point where we need to involve other services.

We are obliged to try to protect you and/or others if the information you submit tells us that:

  • you are being seriously hurt by someone else
  • you are thinking of seriously harming yourself
  • someone else is being, is likely to be, seriously hurt by you or another person

Access to and correcting your personal information
We will take all reasonable steps to ensure that the personal information we collect is accurate. If you wish to have access to your personal information, please contact us and we will respond promptly and no later than 45 days from your request. You can also request that information about you be corrected or deleted. We reserve our right to refuse your request for access or correction if, for example, we consider your request to be frivolous or vexatious, or if we are otherwise legally entitled to do so.

Updating our Privacy Policy
We may from time to time revise our Privacy Policy. We will keep you updated on these changes by posting the current version of the policy on our website.

Contacting us
If you wish to access your personal information or have any questions about our Privacy Policy, please contact us via our Contact us page.